On the receipt of your ordered products, a customer is expected to carefully check the delivered products and know, if they all meet his or her satisfaction or expectations.

If any product does no meet the customer’s satisfaction, this product in question could either be a perishable or non-perishable product. 

The time line of the returned item (perishable and non-perishable) and the receipt of a completed refund form, determines a customer’s qualifications for our immediate fund.

PERISABLE ITEMS: For the perishable products, a receiving customer is expected to either send the product BACK IMMEDIATELY with the dispatch for Replacement or Refund.

NON PERISHABLE ITEMS: For non-perishable, the product is expected to be sent back to our office within 2 days.

Then the refund form is to be completed and sent back to us or can be emailed to accounts@grainfieldfoods.com as part of the qualification for our refund policy.

Immediately the returned product has been received and confirmed, the refund will be effected.

NOTE;

The refund process will take at least 5 working days, due the involvement of the card holding company in process.

THE REFUND SUM WILL BE CREDITED BACK TO THE PAYMENT ORIGINATING ACCOUNT (same account name and account name that made the payment in question).